What is your average shipping timeline for most non-custom online purchases? 

3-5 days normally if the piece is in stock.  Diamond engagement rings take between 14 and 21 business days, depending on the complexity of the piece and the availability of the center diamond.

How long do custom pieces typically take from design to delivery?

3-4 weeks depending on the project.

What if I have a question about my Afterpay account?  Customer Service: 949-302-0155. Monday to Saturday: 07:00-19:00 central time. Afterpay help page: https://bit.ly/3jxxvI5

What is your return/exchange policy? ANGELUCCI JEWELRY DOES NOT ACCEPT RETURNS. NO RETURNS. EXCHANGE ONLY WITHIN 7 DAYS OF PURCHASE.  REGULAR DAYS NOT BUSINESS DAYS. 

Merchandise will be inspected and if, upon receiving them, they are damaged or altered, exchanges  are null and void.

How long do repairs and ring sizing take? 

Approximately 2-3  weeks from take-in to delivery.

What if I have a question about my Klarna account? 

 Customer Service:  844-KLARNA1 or 844-552-7621. Klarna support site: https://bit.ly/2EjeLfd

What does it take to repurpose my jewelry? 

  1. Bring in your old jewelry for assessment 

  2. Design with Pasquale your new pieces

  3. Pay for labor and/or new materials and

  4. Expect delivery for new pieces 3-4 weeks later.

  5. Enjoy a completely transformed piece and love it!

Here is a full FAQ section for AngelucciJewelry.com in clear Q&A format, written in a warm, trustworthy, and professional tone. These answers reflect best practices for customer confidence, luxury positioning, and conversion-optimized content:

💍 Frequently Asked Questions – Angelucci Jewelry

1. What makes Angelucci Jewelry different from other jewelry stores?
At Angelucci Jewelry, we focus on timeless design, unmatched craftsmanship, and concierge-level service. Whether you're shopping online or booking a one-on-one diamond consultation, you’ll receive a personalized experience rooted in transparency, education, and value. We help couples celebrate love with affordable elegance—without compromising quality.

2. Do you sell real diamonds or lab-grown diamonds?
We offer both natural diamonds and high-quality lab-grown diamonds. Lab-grown diamonds are chemically and visually identical to mined diamonds but are more eco-conscious and budget-friendly. We help you choose what’s right for your values, style, and budget.

3. Can I customize a ring or create a custom design from scratch?
Yes! Customization is our specialty. From repurposing heirloom stones to designing a ring completely from scratch, we walk you through every step—design, 3D rendering, production, and delivery—usually within just 3–4 weeks.

4. Are your diamonds certified? By which labs?
Absolutely. Our diamonds—both natural and lab-grown—are certified by reputable gemological laboratories such as GIA (Gemological Institute of America) and IGI (International Gemological Institute). This ensures transparency and confidence in your purchase.

5. How long does it take to make a custom engagement ring or wedding band?
Most custom rings are completed within 3–4 weeks, including design, approval, and crafting. Rush orders may be available—just ask! We pride ourselves on efficient turnaround without sacrificing attention to detail.

6. Do you offer men’s and women’s wedding band sets?
Yes! We have a wide selection of matching and complementary wedding band sets for both men and women. Whether you're seeking a coordinated style or a custom pairing, we’ll help you find (or create) the perfect duo.

7. What materials are your wedding bands made from?
Our bands are made from premium materials such as solid gold, tungsten, titanium, stainless steel, platinum, and high-quality CZ (Cubic Zirconia). Each metal is chosen for its durability, aesthetic, and suitability for your lifestyle.

8. Do you offer financing or payment plans?
Yes, we do. We’ve partnered with trusted payment providers like Shop Pay, Klarna and afterpay, and others to offer flexible installment plans. This allows you to purchase your dream ring and pay over time—interest-free for qualifying customers.

9. Do you have a physical location or is it online only?
We are primarily an online brand, but we offer in-person diamond concierge services by appointment in select areas including Los Angeles and Whittier, CA. This allows for a private, luxury ring-buying experience without retail markups.

10. How do I schedule a diamond concierge appointment?
Simply visit our Contact or Concierge page and fill out the request form. We'll follow up to schedule a private consultation—either in person or via video call—based on your location and preferences.

11. Can I upgrade or trade in my ring in the future?
Yes! We offer upgrade and trade-in options on select diamond purchases. If you’d like to upgrade your center stone or band in the future, we’ll credit your original purchase toward the new piece (terms apply).

12. What is your return and exchange policy?
We offer 30-day returns or exchanges on most non-custom jewelry that is unworn and in its original condition. Custom or personalized items are final sale, but we're committed to making sure you’re completely satisfied—just reach out and we'll take care of you.

13. How do I find my ring size or get help with sizing?
We offer a free printable ring size guide, and you can also request a complimentary ring sizer to be mailed to you. Still unsure? Our concierge team is here to help you determine the perfect fit based on your lifestyle and comfort.

14. How long does shipping take, and is it insured?
Most in-stock items ship within 1–2 business days. Custom orders ship within 3–4 weeks. All shipments are fully insured and require a signature upon delivery for your peace of mind.

15. Do you ship internationally?
At this time, we primarily ship within the United States, but select international shipping options may be available upon request. Please contact us directly for a custom shipping quote and timeline.

16. Is your packaging discreet and suitable for gifts?
Yes, every order is packaged beautifully and discreetly—perfect for gifting or surprise proposals. We also offer custom gift wrapping and proposal-ready packaging upon request.

17. What if I need my ring resized after purchase?
We offer one complimentary resizing (on eligible rings) within the first 60 days of purchase. Some materials, like tungsten or titanium, cannot be resized but can be exchanged for a different size if needed.

18. How do I care for and clean my jewelry?
To keep your jewelry sparkling, gently clean it with warm water, mild soap, and a soft toothbrush. Avoid harsh chemicals and always store your jewelry in a safe, dry place. For extra care tips, check out our Jewelry Care Guide.

19. Do you offer repurposing or redesign of old jewelry?
Yes! We love giving new life to your heirloom pieces. Whether you want to reuse diamonds or redesign an old engagement ring, our custom design experts will help transform your piece into something fresh and meaningful.

20. Is there a warranty or guarantee on your jewelry?
Yes, every piece of Angelucci Jewelry comes with a 1-year craftsmanship warranty. If anything goes wrong due to manufacturing defects, we’ll repair or replace your item. We also offer optional extended protection plans.


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